# Regional Language Complaint Routing

- Task ID: regional-language-complaint-routing
- Domain: Support
- Split: public
- Difficulty: Medium-Hard
- Reviewer: Saujas
- Redaction level: public-redacted-sample

## Source Packet

Route a Kannada-English complaint to the correct queue using policy and order history.

- **complaint text:** Redacted sample excerpt for complaint text; enough context for methodology review without exposing client data.
- **order history:** Redacted sample excerpt for order history; enough context for methodology review without exposing client data.
- **queue policy:** Redacted sample excerpt for queue policy; enough context for methodology review without exposing client data.

## Gold Answer

Classify intent, preserve tone, and request only missing evidence. The answer must cite complaint text, order history, queue policy and avoid adding facts outside the source packet.

## Reviewer Notes

- Primary reviewer: Saujas.
- Accept only if the response explicitly uses complaint text and at least one other evidence item.
- Public packet: safe to expose as a methodology sample after redaction.
- Reject responses that overpromise, invent policy, skip escalation boundaries, or omit evidence.

## Scoring Checklist

- **Outcome correctness (35%):** Meets the outcome correctness standard for Support workflows.
- **Evidence citation (25%):** Cites the relevant source packet artifacts by label: complaint text, order history, queue policy.
- **Escalation judgment (20%):** Escalates only when the packet evidence leaves a policy, finance, legal, or operations decision unresolved.
- **Localization and tone (10%):** Meets the localization and tone standard for Support workflows.
- **Cost-aware brevity (10%):** Meets the cost-aware brevity standard for Support workflows.