{
  "traceId": "trace-support-agent-policy-suite-subscription-downgrade-save",
  "suiteSlug": "support-agent-policy-suite",
  "taskId": "subscription-downgrade-save",
  "split": "public",
  "difficulty": "Medium",
  "inputBrief": "Handle a downgrade request; apply retention policy; avoid unauthorized discounts; and offer the right lower-tier path.",
  "expectedOutput": "A support response that respects discount policy; proposes the correct downgrade; and escalates only if the user asks for a nonstandard exception.",
  "expectedEvidence": [
    "retention policy",
    "plan table",
    "exception boundary"
  ],
  "scoringFocus": [
    "policy adherence",
    "tone",
    "commercial judgment"
  ],
  "scoreBreakdown": [
    [
      "Policy",
      35
    ],
    [
      "Tone",
      25
    ],
    [
      "Commercial guardrails",
      25
    ],
    [
      "Escalation",
      15
    ]
  ]
}