{
  "traceId": "trace-support-agent-policy-suite-regional-language-handoff",
  "suiteSlug": "support-agent-policy-suite",
  "taskId": "regional-language-handoff",
  "split": "holdout",
  "difficulty": "Hard",
  "inputBrief": "Handle a regional-language complaint with partial English context, summarize the issue, and hand off to the right human queue.",
  "expectedOutput": "A faithful issue summary with language identification, operational reason, and correct queue handoff.",
  "expectedEvidence": [
    "issue summary",
    "language identification",
    "handoff queue"
  ],
  "scoringFocus": [
    "language robustness",
    "handoff safety",
    "summary fidelity"
  ],
  "scoreBreakdown": [
    [
      "Language",
      30
    ],
    [
      "Summary",
      30
    ],
    [
      "Queue choice",
      25
    ],
    [
      "Safety",
      15
    ]
  ]
}