{
  "traceId": "trace-support-agent-policy-suite-refund-policy-boundary",
  "suiteSlug": "support-agent-policy-suite",
  "taskId": "refund-policy-boundary",
  "split": "public",
  "difficulty": "Medium",
  "inputBrief": "Respond to an angry customer whose refund request sits just outside the stated policy window while preserving tone and escalation boundaries.",
  "expectedOutput": "An empathetic support response that does not invent a refund exception, cites the policy boundary, and offers the approved escalation path.",
  "expectedEvidence": [
    "policy date window",
    "customer order date",
    "approved escalation path"
  ],
  "scoringFocus": [
    "policy compliance",
    "tone control",
    "escalation precision"
  ],
  "scoreBreakdown": [
    [
      "Policy",
      35
    ],
    [
      "Tone",
      25
    ],
    [
      "Evidence",
      20
    ],
    [
      "Escalation",
      20
    ]
  ]
}