{
  "traceId": "trace-indian-enterprise-workflow-suite-hindi-english-refund-escalation",
  "generatedAt": "2026-05-16T00:00:00+05:30",
  "artifactStatus": "Synthetic replay scaffold. Replace with real harness logs, screenshots, and provider response ids after first production benchmark runs.",
  "runs": [
    {
      "modelId": "frontier-reasoning",
      "modelVersion": "frontier-reasoning-eval-holdout-2026-05",
      "runSeed": 2026051610,
      "promptPacket": "hindi-english-refund-escalation-holdout-packet-v0.1",
      "toolCalls": [
        "detect language mix",
        "retrieve refund policy",
        "check payment status"
      ],
      "answerExcerpt": "I understand the concern. The delivery timestamp means the standard refund path does not apply, but the payment-status mismatch should be escalated.",
      "failureReason": "No major issue.",
      "reviewerNote": "Handled code-switching, cited policy, and escalated only the payment reconciliation issue.",
      "costUnits": 5.3,
      "latencyMs": 6840
    },
    {
      "modelId": "fast-mid-tier",
      "modelVersion": "fast-mid-tier-eval-holdout-2026-05",
      "runSeed": 2026051611,
      "promptPacket": "hindi-english-refund-escalation-holdout-packet-v0.1",
      "toolCalls": [
        "retrieve refund policy",
        "check payment status"
      ],
      "answerExcerpt": "Refund policy does not allow automatic refund here, but the payment issue can be escalated.",
      "failureReason": "Tone needed minor localization edits.",
      "reviewerNote": "Good policy application; tone needed minor localization edits.",
      "costUnits": 2.4,
      "latencyMs": 3770
    },
    {
      "modelId": "open-weight-local",
      "modelVersion": "open-weight-local-eval-holdout-2026-05",
      "runSeed": 2026051612,
      "promptPacket": "hindi-english-refund-escalation-holdout-packet-v0.1",
      "toolCalls": [
        "detect language mix"
      ],
      "answerExcerpt": "We should escalate this refund request for manual review.",
      "failureReason": "Missed delivery evidence and escalated too broadly.",
      "reviewerNote": "Understood complaint but missed the delivery evidence and escalated too broadly.",
      "costUnits": 1.6,
      "latencyMs": 5710
    },
    {
      "modelId": "small-routing",
      "modelVersion": "small-routing-eval-holdout-2026-05",
      "runSeed": 2026051613,
      "promptPacket": "hindi-english-refund-escalation-holdout-packet-v0.1",
      "toolCalls": [
        "classify intent"
      ],
      "answerExcerpt": "Refund intent detected.",
      "failureReason": "Could classify intent but could not produce a safe final answer.",
      "reviewerNote": "Classified intent but could not produce a safe final answer.",
      "costUnits": 0.5,
      "latencyMs": 1970
    }
  ]
}