{
  "traceId": "trace-indian-enterprise-workflow-suite-hindi-english-refund-escalation",
  "suiteSlug": "indian-enterprise-workflow-suite",
  "taskId": "hindi-english-refund-escalation",
  "split": "holdout",
  "difficulty": "Hard",
  "inputBrief": "Classify a mixed Hindi-English support ticket, apply refund policy, and decide whether to escalate based on payment and delivery evidence.",
  "expectedOutput": "A bilingual-safe response that applies refund policy, cites delivery and payment evidence, and escalates only the payment reconciliation issue.",
  "expectedEvidence": [
    "refund policy clause",
    "delivery timestamp",
    "payment status"
  ],
  "scoringFocus": [
    "policy adherence",
    "language robustness",
    "escalation judgment"
  ],
  "scoreBreakdown": [
    [
      "Policy",
      35
    ],
    [
      "Language",
      25
    ],
    [
      "Evidence",
      25
    ],
    [
      "Escalation",
      15
    ]
  ]
}